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WhatsApp Messaging Module

Send automated payment reminders, service notifications, and customer support messages directly from GenWISP — using WhatsApp.

Overview

The GenWISP WhatsApp Module connects your billing and customer system with WhatsApp messaging workflows. This enables ISPs to improve collections, reduce support load, and deliver a better subscriber experience through real-time, familiar communication — on the channel customers actually read.

Automated Notifications

Send WhatsApp alerts for invoice generation, due dates, overdue reminders, service suspension, and reactivation — fully automated.

Support Messaging

Use WhatsApp for helpdesk conversations, ticket updates, and outage announcements with templates and tracking.

Better Collections

Improve payment rates by delivering reminders instantly, with direct payment links, and easy customer follow-up.

Key Capabilities

  • WhatsApp invoice reminders (due / overdue)
  • Service suspension and reactivation alerts
  • Payment links & confirmation receipts
  • Broadcast outage notifications
  • Message templates and variable personalization
  • Delivery status tracking (sent / delivered / read)
  • Conversation history in customer profile
  • Multi-agent support workflows
  • Role-based permissions for messaging
  • API-ready integration architecture

How It Works

1

Connect

Connect GenWISP to your WhatsApp provider/API.

2

Templates

Create message templates for reminders & notifications.

3

Automate

Trigger messages based on billing & service events.

4

Track

Track delivery and replies in the customer profile.

Ready to Enable WhatsApp Messaging?

Improve collections and customer satisfaction with instant WhatsApp communication — powered by GenWISP automation.